FREE SHIPPING on purchases and returns in Canada
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    What are the delivery fees ?

    Delivery fees vary based on the destination. Express delivery is free with all orders of 150$ and more delivered in Canada. Express delivery is also available for orders under 150$ at your own charge.


    What are the delivery delays ?

    Delays vary based on the delivery method chosen and the destination. For standard delivery, the delay is 4 to 7 business days for Canada and the United States and 6 to 10 days for the international, once the package has left our warehouse.

    For orders with express delivery, delays are 1 to 2 business days for Canada, 2 to 3 days for the United States and 4 to 5 days for the international, once the package has left our warehouse.


    How can I follow my package delivery status ?

    Once your order has been processed, you will receive a shipping confirmation by email. A tracking number will be provided with a link to follow the delivery status of your package.


    Can I use a delivery address different from the billing address ?  

    Yes, just uncheck the box ‘’delivery at the same address’’  to enter a different delivery address. 


    Can I have different items of a same order delivered at several addresses ?

    Unfortunately, this is not possible. All items of a same order must be delivered at the same address.



    Return & Refund


    What is Out of Bounds’ Return & Refund Policy ?

    For a refund or an exchange, contact us at and a return slip will be provided by email.

    Once we receive the item in good condition, we will refund in the same form as the original payment. Return fees are at your own charge.

    Should you have other questions pertaining to our Return & Refund Policy, consult the Refund & Return section of our web site.



    My OB Account 


    Must I create an account to make a purchase?

    No, you may place an order without an account.


    What are the benefits of having an OB account ?

    With an account, your personal information is kept and readily available when placing your orders. With an account, you may also benefit from rebates and much more… 





    What are the accepted methods of payment?

    We accept all credit cards, prepaid credit cards and our own gift cards.


    What are the sales taxes applicable to my order?

    The taxes are calculated based on the delivery address. Note that no taxes are charged on a gift card purchase.


    Where do I enter my promo code?

    Before the payment basket, you will see a space to enter your promo code or your gift card number. Once the code is entered, the total amount of your order will be adjusted.

    Should you encounter a problem, do not hesitate to contact us at :


    How can I modify or cancel an order already confirmed?

    Once your order has been confirmed and you receive a confirmation number, you must communicate with us at  for all other enquiries. 

    If the order is on its way, unfortunately, it is no longer possible to modify or cancel your order. You must contact us at  to proceed with a return.



    Customer Services


    To reach us 

    For all general questions, contact us at

    For all questions concerning your order, contact us at

    For returns and refunds, contact us at   



    Security & Confidentiality 


    For all questions pertaining to our Security & Confidentiality Policy, refer to the Terms & Conditions section of our web site.

    For all other enquiries, contact us at